Last updated: January 2026

1. Introduction

At The CellRevive, your privacy is our top priority. We understand the highly personal and sensitive nature of the data stored on your smartphones and tablets. This Privacy Policy outlines how we collect, use, and protect your personal information, as well as our strict Zero Data Loss and Data Privacy protocols during repair services.

2. Data Collection

We collect information necessary to provide our repair services:

Contact Information: Name, email address, phone number, and shipping address.
Device Information: Device model, IMEI/Serial number, and passcode (only when explicitly required for post-repair hardware testing).
Payment Information: Processed securely via our third-party payment gateways; we do not store full credit card details.

3. Device Privacy Protocol

Our technicians operate under a strict code of conduct regarding device data:

No Snooping Policy: Technicians will only access the applications and settings strictly necessary to verify the success of a repair (e.g., opening the Camera app for a camera repair).
Passcode Handling: If a passcode is required for diagnostic testing, it is used solely for that purpose and is never recorded permanently.
Data Wiping: We never wipe or factory reset your device without your explicit written consent, adhering to our Zero Data Loss Guarantee.

4. Information Sharing

We do not sell, rent, or trade your personal information. Your shipping and contact details are only shared with our trusted logistics partners (e.g., Purolator, Canada Post) to facilitate the mail-in repair process.

5. Data Security

We implement industry-standard security measures to protect your information both online and offline. All data submitted via our website is encrypted using SSL technology.

6. Your Rights

You have the right to request access to, correction of, or deletion of your personal data stored in our systems. To exercise these rights, please contact our support team.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us at:
The CellRevive
556 Cullen Ave, Mississauga, ON L5B 2M9
Phone: +1 437-499-1678