Warranty & Service Coverage Terms
At The CellRevive, we stand behind the quality of our workmanship and Grade-A OEM replacement parts. Every repair performed through our Mississauga lab, doorstep home service, or nationwide mail-in service is backed by our standard 90-day limited warranty on parts and labour.
90-Day Limited Warranty on Parts & Labour
Standard coverage across all repair categories
✓ What is Covered
Our 90-day limited warranty applies to parts and labour for the specific repair performed. If the replacement part fails due to a manufacturer defect or workmanship error under normal use within 90 days of the service date, we will repair or replace the part at no additional cost.
- LCD / OLED Display & Touch Defects
- Replacement Battery Performance
- Charging Port & Connector Flex
- Camera Modules, Speakers & Microphones
✗ What is Excluded
This warranty covers manufacturer defects and assembly workmanship only. It does not cover subsequent user-induced damage occurring after the repair is completed:
- Physical Damage: Accidental drops, glass cracks, back glass damage, bent frames, or impact fractures occurring after service.
- Subsequent Liquid Exposure: Exposure to water, moisture, rain, or liquid immersion after repair completion.
- Third-Party Alterations: Any subsequent disassembly, repair attempts, or modifications by another technician or the owner.
- Software Issues: Operating system updates, firmware crashes, jailbreaking, or malware unrelated to hardware replacement.
How to Submit a Warranty Claim
If you experience an issue with your replacement part within your 90-day warranty window, please contact our support team at hello@thecellrevive.com or call +1 437-499-1678. GTA customers may arrange inspection or doorstep evaluation; mail-in customers will be provided with a prepaid return shipping label for diagnostic inspection.