Support & Coverage Terms
At The CellRevive, we stand behind our workmanship. Learn what is covered under our Lifetime Support Coverage and the specific exclusions that apply.
Lifetime Support Coverage
Standard protection for screen and part replacements
✓ What is Covered
Our Lifetime Support Coverage applies to parts and labour for the specific repair performed. If the replacement part fails due to a manufacturer defect or workmanship error under normal use, we will replace the part at no additional cost.
- LCD/OLED Display Defects
- Touch Response Issues
- Charging Port Failures
- Camera & Button Defectiveness
Exceptions: Battery Warranty Limit
Batteries are consumable components subject to natural capacity degradation over time depending on charging cycles and usage. Because of this natural wear, batteries are excluded from the Lifetime Support Coverage and are instead covered by a 1-Year Limited Warranty from the date of the repair.
✗ What is Excluded
This warranty does not cover issues resulting from external factors or user actions after the repair is completed.
- Physical Damage: Accidental drops, screen cracks, back glass cracks, frame bends, or internal impact damage after the repair.
- Liquid Damage: Exposure to water, moisture, sweat, or other liquids voids the warranty. (Note: Liquid damage diagnostics and restoration carry no warranty due to progressive corrosion).
- Third-Party Alterations: Any attempt to open, repair, modify, or tamper with the device by another party or the owner voids the warranty immediately.
- Software Modifications: Issues caused by operating system updates, jailbreaking, custom ROMs, or malware infections.
How to Claim Your Warranty
If you believe your replacement part is defective, please contact us at hello@thecellrevive.com or call +1 437-499-1678. You must present the device for inspection by a certified technician. We will diagnose the device and replace the part if it qualifies under our warranty terms.